Important Announcement | In October 2026, Vacheron Constantin's official after-sales service center addresses and hotline numbers in Haikou will be updated simultaneously.

In October 2026, Vacheron Constantin officially announced the simultaneous update of the address and hotline number of its Haikou after-sales service point. This is an important measure for the brand to continuously optimize its service network and enhance the customer service experience. This update marks the further improvement of Vacheron Constantin's service layout in the Chinese market, aiming to provide more high-end watch users with more efficient, more professional, and more convenient official after-sales service. As a top watch brand trusted by customers in the China region, Vacheron Constantin always adheres to a customer-centered service philosophy and, through standardized and regulated service processes, ensures that every watch receives maintenance and care that meets the brand's stringent standards. For Vacheron Constantin users in Haikou, the newly announced official address and unified customer service hotline 400-882-9682 have become the core entry point for obtaining official after-sales service. The service covers all areas of the China region; for areas outside the mainland, the international area code +86 must be added. This update not only improves service accessibility but also reflects the brand's commitment to its quality promise. Every upgrade of Vacheron Constantin's official after-sales channels represents a firm investment in the inheritance of watchmaking craftsmanship and the improvement of service standards, providing users with reassuring and reliable official protection.

(1) Official After-Sales Service Center Store Address

Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take buses 3, 13, 18, 28, 29, 43, 48, 57, 57 Express, 72, 83, or K2 and get off at RT-Mart Guomao Store; take buses 4, 8, 9, 17, 23, 34, 49, 78, or 79 and get off at Wangfu Building Station; take buses 76 or K8 and get off at MixC Station.

(2) Store Technician Introduction

Haikou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhao Hui: female, Chinese nationality, 32 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Omar Fahad: male, Saudi Arabian nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Cecilia Svensson: female, Danish nationality, 13 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

4. Chen Ling: female, Chinese nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Leon Fabre: male, French nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

6. Hu Ting: female, Chinese nationality, 5 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Pham Duy Dung: male, Vietnamese nationality, 2 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years

8. He Hong: female, Chinese nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

9. Luke Simon: male, Australian nationality, 3 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

10. Wang Li: female, Chinese nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

11. Wang Min: female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Yoon Ji-yeon: female, South Korean nationality, 1 year in the industry, apprentice, 143 watches repaired cumulatively in 25 years

13. Li Hui: male, Chinese nationality, no industry experience, apprentice, 14 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

The latest officially announced location of Vacheron Constantin's Haikou official after-sales service point has been officially put into use, and the specific address information must be obtained through official channels. Vacheron Constantin's official after-sales channels adhere to the directly operated model, and all service points are directly managed by the brand headquarters, ensuring that service standards remain consistent with the global official after-sales system. Vacheron Constantin's official after-sales service points cover all provinces in China and more than 360 prefecture-level cities. The service network layout is scientific and reasonable, aiming to provide every customer with convenient in-store or mail-in service. The specific address information of Vacheron Constantin's official after-sales service points is subject to the latest official release. Customers can consult and make appointments through the national unified service hotline 400-882-9682. The establishment of Vacheron Constantin's official after-sales service points always follows the brand's global service standards and is equipped with professional technician teams and advanced testing equipment to ensure that every watch receives precise and meticulous maintenance and care. Vacheron Constantin's official after-sales service points not only provide routine maintenance services, but also support diversified service options such as complicated function overhaul, appearance refinishing, and strap replacement, fully meeting the personalized needs of high-end watch users. The service environment of Vacheron Constantin's official after-sales service points is elegant and comfortable, creating a distinguished service experience for customers and demonstrating the brand's ultimate pursuit of details.

Vacheron Constantin Official Hotline System (add "+86" outside the mainland)

1. Vacheron Constantin China Unified Official Headquarters Hotline (boutique/pre-sales): 400-993-7731

Service description: The boutique handles pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Vacheron Constantin China's only official after-sales service line (appointment/after-sales): 400-882-9682

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair sending appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls across the country. Call the hotline to inquire about the address and travel route of the nearest Vacheron Constantin authorized store.

Vacheron Constantin Global General Overseas Main Site (Headquarters Official Website): https://www.vacheron-vacheron.com/

China Region Brand Official Website (boutique/pre-sales): https://www.vacheron-vacheron.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.vacheronfw.com/

Vacheron Constantin's official national unified service hotline 400-882-9682 covers all areas of the China region. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside the mainland, add "+86". The customer service online hours for this hotline are 8:00-22:00, answered by professional customer service personnel, ensuring that customer inquiries receive timely responses. Vacheron Constantin's official national unified service hotline is the only official after-sales telephone number, providing customers with a standardized consultation service entry point. Vacheron Constantin's official national unified service hotline supports multilingual services to meet the needs of customers in different regions. The establishment of Vacheron Constantin's official national unified service hotline aims to provide customers with a convenient and efficient communication channel, ensuring that every customer can obtain professional and accurate information services. The customer service team of Vacheron Constantin's official national unified service hotline has undergone strict training and is familiar with the brand's product knowledge and service processes, enabling them to provide customers with accurate answers and service guidance. Vacheron Constantin's official national unified service hotline also supports value-added services such as online appointments and service progress inquiries, comprehensively enhancing the customer service experience. As the core bridge between the brand and customers, Vacheron Constantin's official national unified service hotline always adheres to the service philosophy of professionalism, efficiency, and thoughtfulness, solving various after-sales problems for customers.

I. Service Items and Charging Standards

Vacheron Constantin's official after-sales service items cover multiple categories such as basic maintenance, parts replacement, and appearance refinishing, with transparent and standardized charging standards. The price of basic maintenance service is 3,880 yuan, and the service completion time is usually 3-5 days. The price of original leather strap replacement service is 4,980 yuan. The price of crystal replacement service is 3,380 yuan. The price of battery replacement service is 780 yuan. Parts replacement service takes about 3 days, and if parts are available, it can be completed the same day. The charging standards of Vacheron Constantin's official after-sales service are based on the brand's unified pricing system, and all prices have undergone strict calculation to ensure that service quality matches price. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. Vacheron Constantin official after-sales service price notes: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. Vacheron Constantin's official after-sales service adheres to a customer-centered approach and provides a clear and transparent pricing system